Parents

Saiyan Family Day Care Service is an Approved Service Provider. Below are some important information that a parent should be aware off.

| Child Care Benefit (CCB) | Child Absences | Parent Visits | Parental Concerns |
| Drop Offs & Pick Ups | Fees | Priority of Access |

Child Care Benefit (CCB)

    Application for CCB
  • It is the parent's responsibility to apply for child care benefit (before placement commences). Parents are able to apply for child care benefits with the family assistance office. Each application is means tested. Please note that the Saiyan family day-care is not responsible for assessments relating to child care benefits.
    Parents Responsibilities
  • During enrolment parents will provide the details of at least 3 persons to collect or drop the children at care.
  • Parents are responsible to inform any changes to their details with their educator.

Child Absences

  • Child Care Benefit and Child Care Rebate are paid for up to 42 absences including public holidays for each child per financial year and additional absences above the 42 days can be paid for certain reasons and there is no limit on these days but supporting documentation may be required.
  • Its scheme policy to charge full fees when a child is absent from care session during their contracted days. Full fees will not be charged when educator chooses to not provide care services to families due to holiday leave or personal reasons.

Parent Visits

  • Parents who are responsible at the time for the attendance of an enrolled child at the service is permitted to visit the child at the place at any reasonable time, but parent should not disrupt the supervision of other children in care.

Parental Concerns

  • Saiyan Family Day Care ensures to maintain harmony, respect and professionalism is practice between educators, parents and scheme staff at all times.
  • When parents have a situation that’s considered as grounds for complaint, Saiyan family day care staff welcomes your concerns and will follow the service’s complaint handling mechanism to resolve any urging concerns fairly and equitably with the consideration of urgency. Any concern can be forwards to the coordination unit staff informally by calling 9358 5619 or in writing to:
    .::ADDRESS::.
    9B/4 QUEENS ST BENTLEY, WA 6102
    Telephone: (08) 9358 5619
    FAX: (08) 9258 4523

Drop Offs & Pick Ups

    Delivery of Children
  • Children must not be left outside the property or at the foyer at any time. It is the responsibility of the adult who brings and collects the child to “sign in” on arrival and complete the attendance book as stated. Attendance books are located inside near the main entrance.
  • The front door must be closed to ensure it is locked each time you enter or leave the care service to protection the children from harm.
  • Parents needs to discuss it with the educator if required any change to their stated attendance times and the caregiver will notify the scheme in writing. The scheme will than contact the parent/guardian to get their confirmation of the advice change.
    Collection of Children
  • During the enrolment process the educator will obtain a written advice as to who will collect children from the care service. Should it differ from the person who would normally collect the child or where that person is not listed as an emergency contact or nominated collection person nominated on the child’s enrolment form written information must be signed by a parent or guardian.
  • During enrolment parents will provide the details of at least 3 persons to collect or drop the children at care.
  • Any new person collecting kids from the care session needs to have ID card before allowing the child to be taken from the service.
  • Parents on collection of children the attendance book must be signed prior to leaving the care service with the child.
    Late Collection of Children
  • Where a parent/guardian knows they will be late in collecting their child after the time they have signed in their contract agreement or booked hours, parents are required to phone the Carer to let them know and a late fee can be charged by caregivers.

Fees

  • Educators registered with Saiyan Family Day Care are self-employed individuals and the set their own fees depending on the level of their qualification, experience, services and support they deliver to their families.
  • Educators holding fee applies to all booked hours regardless if it falls on public holidays.
  • Care provider/Parents are to be aware that school children can only access 85% of their CCB entitlement on all charges as directed by Family Assistance office and both parties accept the booking arrangements.
  • Parents can ask each educator her fee schedule during enrolment.

Priority of Access

  • To provide support and meet the needs of families accessing child care, Saiyan Family Day Care ensures to meet the Australian Government priority of Access guidelines by allocating children with priority categories in care sessions.
  • Priority 1:
    A child at risk of serious abuse or neglect
  • Priority 2:
    A child of a single parent who satisfies, or of parents who both satisfy, the work, training, study test under section 14 of the A New Tax System (Family Assistance) Act 1999
  • Priority 3:
    Any other child